Customer Service Advisor
Hybrid Homeworking with office base in Norwich (Minimum 2 days a week in the office)
Full time, 37 hours per week on rota basis covering our Operating hours 8.00am – 5.30pm, Monday to Thursday and 8.00am – 5.00pm on Friday
Starting salary of £25,351 per annum, with future progression opportunities to £26,969 per annum
Permanent Contract
About the role
We are looking for an enthusiastic and proactive Customer Service Advisor to join our team, who is willing to learn and develop. The role is fundamental to providing an excellent service to our residents, so if you’re passionate about helping people and want to make a difference, this could be the job for you.
The role will require you to:
- Provide a one stop service to our residents.
- Be the first point of contact both over the phone and via email.
- Report and schedule initial repairs.
- Deal with rent and housing enquiries.
- Work closely with our inhouse teams, suppliers, contractors, and tenants, to ensure an efficient service is delivered.
- Support our residents to access and engage digitally.
Please see job description for full details of the role
About You
This role is ideal for somebody who wants to develop themselves or have a career in the Housing Sector. You will need to problem solve, be able to self-motivate, use your own initiative whilst working alone and take pride in your work. Having an excellent telephone manner and the ability to work in a busy environment is also essential.
The ideal candidate should have at least one years’ experience in a similar role, have an ability to provide exceptional customer service, and passes in English and Maths at GCSE level or equivalent. You will also have clear and effective communication skills and the ability to deal with difficult conversations as well as experience in using Microsoft Programmes.
About Us
Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Associations to work for in the UK and feature in the top 75 organisations to work for in the East of England.
Broadland Housing Association provides our team with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this presents. We are now a Hybrid Homeworking employer - with a 60/40 split (60% home/ 40% office). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). Full details can be discussed at the interview process.
We also offer staff many other great benefits such as enhanced annual leave, generous contributory pension scheme and access to an Employee Assistance Programme to support you when you need it. Please refer to our Benefits document on our website.
For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.
Closing date: Wednesday 03 July 2024