IT Support Assistant        

Agile Hybrid Homeworking (office base Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £25,985 per annum, with future progression opportunities to £27,644, plus Essential Care User Allowance of £4,373.52 per annum.

Permanent Contract

About the role

We are recruiting for an enthusiastic IT Support Assistant who will provide day to day support to the organisations end users. The role involves:

• Maintains inventory management of all IT hardware, software and software licenses.
• Installs, configures, upgrades, maintains and supports desktops, laptops, mobile devices and peripherals such as printers.
• Installs and configures application and operating system software and upgrades.
• Identifies hardware and software problems and contributes to their resolution, providing appropriate information to specialists, users and managers.
• Diagnose and repair hardware faults.
• Contributes to the planning and implementation of maintenance and installation work at a level appropriate to this role.

For full details on the role, please see the job description.

About You

The successful candidate will have experience of working in an IT support environment and have strong administrative skills and hold a COMPTIA A+ qualification. The ideal candidate will have knowledge of supporting both Android and iOS operating systems and experience using remote access software tools. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. 

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more – Please see our benefits document available on our website

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Closing date: Midnight 21 December 2025