Local Delivery Neighbourhood Manager
Agile Hybrid Homeworking (office base Norwich – City Centre)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £40,243 per annum, with future progression opportunities to £42,811 plus Essential Car User entitlement of £4,548.48 per annum.
Permanent Contract
About the role
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focussing on neighbourhood services, tenancy management and tenant involvement services, but working closely with all other functions provided in the area.
Some of the main duties of the role include:
- Supporting and working closely with the Local Delivery Manager in order to ensure that your team delivers its functions at or above agreed performance targets.
- Working with other teams and areas of the business to deliver excellent service and support to each other along with our customers.
- Responsible for carrying out the allocation and management of our homes within a specified area of the City Centre Hub. This includes dealing with Anti-Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
For full details on the role, please see the job description.
About You
The successful candidate will be enthusiastic, organised and proactive with at least 2 years’ experience in a managerial role (including functional management) in a similar capacity (or a willingness to learn). Experience of working within housing management in the Social Housing sector is essential along with the ability to form strong networks with colleagues and peers and excellent communication skills. You will be fully competent with Microsoft packages and consider yourself a digital champion.
A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
And many more – Please see our benefits document available on our website
As we are recruiting for two roles, on your application, please state which area would prefer to work in.
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.
Closing date: Midnight on Tuesday 02 June 2026